Measuring Human-Computer Trust
نویسندگان
چکیده
In this study a psychometric instrument specifically designed to measure human-computer trust (HCT) was developed and tested. A rigorous method similar to that described by Moore and Benbasat (1991) was adopted. It was found that both cognitive and affective components of trust could be measured and that, in this study, the affective components were the strongest indicators of trust. The reliability of the instrument, measured as Cronbach's alpha, was 0.94. This instrument is the first of its kind to be specifically designed to measure HCT and shown empirically to be valid and reliable.
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